- Shipping Rates
- Do you offer international shipping?
- Returns & Refunds
- How long will it take for my order to arrive?
- HELP! PayPal keeps sending me back to the Checkout page!
- Pre-Order Items
- Help! My Order Is Wrong
- Service Superguarantee from SuperPages
Shipping Rates (NEVER A HANDLING FEE)
|$0 - $25.00||$7.99|
|$25.01 - $50.00||$8.99|
|$50.01 - $100.00||$9.99|
|$100.01 - UP||$10.99|
We are a UPS/D.O.T. Safe Shipper. All of your chemicals will ship with the utmost care taken.
How long will it take for my order to arrive?
- Most in-stock orders placed Monday-Friday are shipped within 24 hours.
- Smaller non-chemical orders are shipped USPS 2 Day Priority Mail.
- Larger orders and all chemicals will be shipped UPS Ground and should arrive within 2-5 business days of leaving our warehouse.
- Ramuc & National Pool Paints ship direct from the manufacturers in New Jersey via FedEx Ground or Freight. Please allow 4-7 bus. days to receive your paint. Paints can only be shipped inside of the 48 states.
- Pleatco filter cartriges are shipped directly from the manufacturer in New York via UPS Ground within 24 hours of your order and should arrive in 2-5 business days of shipment.
- Orders with "Pre-Order" items will not ship until all of the items can ship together. See item pages for availability. "Pre-Order" items will be marked as such and show an estimated in-stock date.
Do you offer international shipping?
Save Up To 85% on Your International Shipping Costs When You Use MyUS.com
NOTE: Chemicals, Paint and Slides Can NOT Be Shipped Internationally.
International Shipping with MyUS.com
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Note:Use MyUS.com's Personal Shopper service to make a purchase from Spa & Pool Store. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
1. Get your own U.S. address in America at www.MyUS.com.
2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.
If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping
Returns & Refunds
Help! My Order Is Wrong
Wrong Order – Our Mistake
If you placed an order and we made the mistake of shipping out the wrong goods, or if an item or items are missing, we will be responsible for the fees involved in the pickup of the goods and the shipment of the replacement(s). Wrong order does not include substitutions for a better quality item or slight variances in colors, etc. This is for completely incorrect items. Incorrect shipments must be reported within 5 DAYS of receiving shipment.
Wrong Order – Your Mistake
If the order was a mistake on your part, you will need to pay for shipping back to us and the shipping we incurred to get it to you. You are responsible for your own mistakes on any order. If you place an order over the phone, you are responsible for the order as we can only order what you tell us. Please place your order online to be sure you are ordering the correct items. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure its 100% correct PRIOR to shipping.
2.) Navigate to the Completed Orders section and click on the Return Item(s) button
3.) In the next screen select the products you want to return using the Qty. to Return drop down boxes, choose the Return Reason. The Return Action and Comments are optional fields. Click on Submit Return Request.
Service Superguarantee from SuperPages
Spa & Pool Store is backed by the SuperGuarantee® Program from Superpages.
Planning to hire Spa & Pool Store?
HELP! PayPal keeps sending me back to the Checkout page!
We are sorry for the problem you are experiencing. We do our best to make your shopping experience as easy as possible. However, there are problems we do encounter with 3rd party processors.
Paypal will loop you back to our page for many reasons. The number one reason would be your information being inputted different on our page from the paypal page. If you experience this problem please confirm that the information is EXACTLY the same between the 2. Also, if you continue to be stuck in this loop please close your browser and return to our site. Your cart items should have kept but you will now be able to check out. If paypal keeps giving you this issue please try another payment method.