Help

Shipping Rates

At the NJPoolStore.com we like to be honest with our customers. That's why we have clearly listed our shipping rates and don't try to trick you with "FREE SHIPPING" and then charge you a "Handling Fee" like the other guys do!

Shipping Rates (NEVER A HANDLING FEE)

*Sorry no shipping to HAWAII, ALASKA, PUERTO RICO or APO
  
 
$0 - $25.00   $6.99 
$25.01 - $50.00   $7.99
$50.01 - $100.00   $8.99
$100.01 - $199.99   $9.99 
$200.00 - Up  Free
THE ABOVE RATES ARE FOR SHIPPING. WE NEVER CHARGE FOR HANDLING
DON'T GET TRICKED BY THE OTHER GUYS!
 
DELIVERIES IN NEW JERSEY CUSTOMERS RECEIVE FREE SHIPPING FOR ORDERS OVER $50       
 
NOTE: SLIDES ARE EXCLUDED FROM FREE SHIPPING. SEE FREIGHT RATES ON SLIDE PAGES.

We are a UPS/D.O.T. Safe Shipper. All of your chemicals will ship with the utmost care taken.


 

How long will it take for my order to arrive?

  • Most in-stock orders placed Monday-Friday are shipped within 24 hours.
  • Smaller non-chemical orders are shipped USPS 2 Day Priority Mail. 
  • Larger orders and all chemicals will be shipped UPS Ground and should arrive within 2-5 business days of leaving our warehouse. 
  • Ramuc & National Pool Paints ship direct from the manufacturers in New Jersey via FedEx Ground or Freight. Please allow 4-7 bus. days to receive your paint. Paints can only be shipped inside of the 48 states.
  • Pleatco filter cartriges are shipped directly from the manufacturer in New York via UPS Ground within 24 hours of your order and should arrive in 2-5 business days of shipment.
  • Orders with "Pre-Order" items will not ship until all of the items can ship together. See item pages for availability. "Pre-Order" items will be marked as such and show an estimated in-stock date.
If order is sent with USPS it will be a 2 day* Priority Mail Shipment. If the order is shipped with UPS it will follow the delivery times on the map below.
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Do you offer international shipping?

Save Up To 85% on Your International Shipping Costs When You Use MyUS.com

NOTE: Chemicals, Paint and Slides Can NOT Be Shipped Internationally.

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note:Use MyUS.com's Personal Shopper service to make a purchase from Spa & Pool Store. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com.

2. Use your new U.S. address, provided by MyUS.com, when placing your order with us.

If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping

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Returns & Refunds

30-Day Guarantee 
 
If you are not completely satisfied with your purchase, you may return it, in new condition, in original packaging, and must have all parts, accessories and paperwork, for any reason within 30 days or receipt of order for a complete refund of the purchase price of the product and sales tax, if applicable. 
 
Charges for shipping returned products back to us are your responsibility. We will exchange or refund your purchase, as you request. Please allow 21 business days from the date you return your package for your refund to be credited. 
 
You are purchasing products from our company. We offer a 30 day guarantee. We do not warranty products. In the unlikely event that you have a problem with your purchased product, and it has been 30 days or more since you received your item(s), you must contact the manufacturer of the product to obtain help with fixing your product or obtaining a replacement. The recommended remedy is to deal directly with the manufacturer unless the product was delivered damaged due to a shipping problem. Please refer to the manufacturer if there has been a manufacturer defect beyond the 30 day mark.
 
*Items that have been torn open are not considered in "new" condition
 
*Opened products will be inspected upon return to determine if any re-stocking fee's are necessary. *Restocking fee's not to exceed 25%
 
*Excludes Inflatable Products: Inflatable products are guaranteed for 7 Days from customers receipt of order
 
Products that cannot be returned:
 
Opened Pool Chemicals
Opened Spa Chemicals
Pool Cleaners that have been used
Special Orders
Pool/Deck Paint
Custom Manufactured Safety Covers
Spa Covers
Heaters
Special Orders
 
DAMAGED SHIPMENTS: YOU MUST CONTACT US WITHIN 24 HOURS OF DELIVERY IF ITEM(S) WERE DAMAGED IN SHIPPING BEFORE A RETURN CAN BE APPROVED.
 
*RETURNED ORDERS THAT HAVE NOT BEEN APPROVED WITH THE PROCESS BELOW WILL BE REFUSED.

How to request a return:
 
1.) To request a return of one or more items in an order, login to your account and navigate to My Account. If you have forgotten your password please enter the email address you received your order confirmation from us and select "i forgot my password".

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2.) Navigate to the Completed Orders section and click on the Return Item(s) button

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3.) In the next screen select the products you want to return using the Qty. to Return  drop down boxes, choose the Return Reason. The Return Action  and Comments  are optional fields. Click on Submit Return Request.

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Pre-Order Items

 
You may notice some items are maked for in stock on a certain date and available for pre-order. Please note that the item will ship once it comes in (dates listed are not exact). If there is a pre-ordered item that is part of a multiple piece order, the order will not be shipped untill the pre-ordered items come in and the order can be shipped complete.
 
 
 
 
 

Help! My Order Is Wrong

 

Wrong Order – Our Mistake

If you placed an order and we made the mistake of shipping out the wrong goods, or if an item or items are missing, we will be responsible for the fees involved in the pickup of the goods and the shipment of the replacement(s). Wrong order does not include substitutions for a better quality item or slight variances in colors, etc. This is for completely incorrect items. Incorrect shipments must be reported within 5 DAYS of receiving shipment.

 

Wrong Order – Your Mistake 

If the order was a mistake on your part, you will need to pay for shipping back to us and the shipping we incurred to get it to you. You are responsible for your own mistakes on any order. If you place an order over the phone, you are responsible for the order as we can only order what you tell us. Please place your order online to be sure you are ordering the correct items. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure its 100% correct PRIOR to shipping. 

Products that cannot be returned:
 
Opened Pool Chemicals
Opened Spa Chemicals
Pool Cleaners that have been used
Special Orders
Pool/Deck Paint
Custom Manufactured Safety Covers
Spa Covers
Heaters
Special Orders
 
*RETURNED ORDERS THAT HAVE NOT BEEN APPROVED WITH THE PROCESS BELOW WILL BE REFUSED.

How to request a return:
 
1.) To request a return of one or more items in an order, login to your account and navigate to My Account. If you have forgotten your password please enter the email address you received your order confirmation from us and select "i forgot my password".

2011-12-16_1420.png

2.) Navigate to the Completed Orders section and click on the Return Item(s) button

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3.) In the next screen select the products you want to return using the Qty. to Return  drop down boxes, choose the Return Reason. The Return Action  and Comments  are optional fields. Click on Submit Return Request.

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Service Superguarantee from SuperPages

Spa & Pool Store is backed by the SuperGuarantee® Program from Superpages.

Planning to hire Spa & Pool Store?

SuperGuarantee is a free consumer protection program from Superpages. Using a business backed by the SuperGurantee Program means you'll get the job done right. If you're not satisfied with the work. Superpages will help resolve the issue or pay up to $500.*
To protect yourself with SuperGuarantee, click on the shield to register the service before the work begins.
 

Get the SuperGuarantee Before the Work Begins

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HELP! PayPal keeps sending me back to the Checkout page!

 

We are sorry for the problem you are experiencing. We do our best to make your shopping experience as easy as possible. However, there are problems we do encounter with 3rd party processors. 

Paypal will loop you back to our page for many reasons. The number one reason would be your information being inputted different on our page from the paypal page. If you experience this problem please confirm that the information is EXACTLY the same between the 2. Also, if you continue to be stuck in this loop please close your browser and return to our site. Your cart items should have kept but you will now be able to check out. If paypal keeps giving you this issue please try another payment method.

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